Commit d3a199d

@@ -0,0 +1,11 @@
+=begin
+Imagine you have a call centre with three levels of employees: respondent, manager, and director.
+An incoming telephone call must be first allocated to a respondent who is free. 
+If the respondent can't handle the call, he or she must escalate the call to a manager. 
+If the manager is not free or not able to handle it, then the call should be escalated to a director.
+Design the classes and data structures for this problem. Implement a method "dispatch_call()" which
+assigns a call to the first available employee.
+=end
+
+describe "call centre" do
+end